Responsible Gaming
at 92ok — Your Safety
Comes First
92ok is committed to providing a safe, fair, and responsible gaming environment for all players across Bangladesh. We provide practical tools, honest guidance, and round-the-clock support to help you stay in control of your gaming activity at all times.
Our Commitment to Responsible Gaming
At 92ok, we believe that gaming and cricket betting should be an enjoyable, leisure activity — never a source of financial stress, anxiety, or harm. We are deeply committed to maintaining a platform where every player in Bangladesh can participate safely, with full awareness of the risks involved and with meaningful tools to manage their own experience.
Our responsible gaming framework is built on four core principles: Prevention — helping players recognise risk before it escalates; Protection — providing robust in-account tools that put control firmly in the player's hands; Support — ensuring trained assistance is available around the clock; and Fairness — operating games that are certified for randomness and transparency.
92ok is not just a cricket betting and casino platform — we are a community trusted by hundreds of thousands of players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. That trust carries a responsibility we take seriously every single day.
Player Welfare First
Every feature, policy, and tool at 92ok is designed with the player's long-term wellbeing in mind — not just short-term engagement metrics.
Transparent Odds & RTP
All games on 92ok are certified fair-play, with published Return-to-Player (RTP) percentages so you always know the statistical edge before you play.
24/7 Dedicated Support
Our responsible gaming support team is on duty around the clock — reachable in under 5 minutes via live chat for any concern, question, or crisis.
Zero Tolerance for Underage Play
92ok enforces strict age verification at registration and during KYC. No individual under 18 years of age may open an account or access any game.
In-Account Control Tools
Deposit limits, session time reminders, cooling-off periods, and permanent self-exclusion are all accessible directly from your 92ok account settings.
Ongoing Education
We actively inform players about the true odds of gambling, the reality of the "house edge", and the difference between skill, chance, and superstition in gaming outcomes.
Age Restriction — 18+ Only
92ok strictly enforces an 18+ age policy across all products and services, including live cricket betting, slots, live casino games, Keno, and Jungle King. This is not merely a formality — underage gambling causes genuine and lasting harm to young individuals, and 92ok has zero tolerance for it.
During registration, all users are required to confirm that they are 18 years of age or older. Before any withdrawal can be processed, every account must pass our Know Your Customer (KYC) verification process, which requires submission of a valid government-issued identity document such as a National Identity Card (NID) or passport. Any account found to belong to a player under 18 will be immediately suspended, all balances forfeited in line with our Terms & Conditions, and the account permanently closed.
Parental Advisory: If you share a device with a minor, please ensure your 92ok account is protected with a strong password and that you log out after every session. Never share your login credentials with anyone under 18. If you suspect a minor has accessed a gambling platform, contact our support team immediately at .
Parental Controls
We strongly recommend that parents and guardians in Bangladesh make use of available parental control software to block access to online gambling websites on shared or family devices. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in parental controls in Android and iOS devices can help restrict access. These measures complement — but do not replace — 92ok's own age verification processes.
Warning Signs of Problem Gambling
Problem gambling does not develop overnight — it typically escalates gradually, and many individuals do not recognise the warning signs until significant harm has already occurred. 92ok encourages all players to regularly reflect on their gaming habits and to watch for the following indicators.
If you recognise three or more of the following patterns in your own behaviour, we strongly encourage you to use the self-assessment tool in the next section and to reach out to our responsible gaming support team without delay.
Remember: Recognising a problem is the first and most important step. There is no shame in asking for help. 92ok's responsible gaming support team is confidential, non-judgmental, and available 24 hours a day via live chat and email.
Self-Assessment Questionnaire
The following self-assessment is adapted from internationally recognised problem gambling screening tools. Read each question honestly and reflect on your gambling behaviour over the past twelve months. This questionnaire is for your personal use only — your answers are not recorded by 92ok and are not used to restrict your account.
Gambling Self-Assessment — Past 12 Months
Answer "Yes" or "No" to each question based on your honest reflection. If you answer "Yes" to five or more questions, we encourage you to reach out to our support team or use one of the tools in Section 5.
Score Guidance: 0–2 "Yes" answers — low risk; continue playing within set personal limits. 3–4 "Yes" answers — moderate risk; consider setting deposit limits and session reminders. 5 or more "Yes" answers — high risk; we strongly recommend activating a cooling-off period or self-exclusion and contacting our support team for confidential assistance.
Player Protection Tools
92ok provides every registered player with a comprehensive suite of in-account tools designed to put genuine, practical control in your hands. These tools are available at no cost, take effect immediately or within a short processing period, and can be accessed directly from your Account Settings page after logging in. No member of 92ok staff will attempt to discourage you from using any of these tools.
| Tool | Description | Takes Effect | How to Activate |
|---|---|---|---|
| Deposit Limit | Set a daily, weekly, or monthly maximum deposit cap in BDT. Once set, the limit cannot be increased until the period expires. | Immediately | Account Settings > Responsible Gaming > Deposit Limits |
| Loss Limit | Set a maximum net loss amount per day, week, or month. Further bets are blocked once the limit is reached until the period resets. | Immediately | Account Settings > Responsible Gaming > Loss Limits |
| Session Time Limit | Set a maximum continuous session duration. When the limit is reached, you receive a notification and can choose to end your session. | Immediately | Account Settings > Responsible Gaming > Session Limits |
| Reality Check | Receive an on-screen prompt every 30, 60, or 90 minutes showing your total session time and net win/loss for the session. | Immediately | Account Settings > Responsible Gaming > Reality Check |
| Cooling-Off Period | Temporarily suspend your account for 24 hours, 7 days, 30 days, or 90 days. You cannot log in or place bets during this period. | Within 1 hour | Account Settings > Responsible Gaming > Take a Break |
| Self-Exclusion | Permanently close your account and block all future re-registration attempts. See Section 6 for full details. | Within 24 hours | Contact support via live chat or email |
How to Activate a Tool — Step-by-Step
Visit 92ok Login and sign in using your registered mobile number or email address and your password.
Click your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu.
In the left-hand settings menu, scroll to the "Responsible Gaming" section. All available player protection tools are listed here.
Select the tool you want to activate (e.g., Deposit Limit), enter your chosen limit or duration, and confirm your selection. You will receive an SMS confirmation to your registered Bangladesh mobile number.
If you are unable to access your account settings or need help activating a tool, contact our support team via live chat at any time. Response time is under 5 minutes. For self-exclusion requests, always contact support directly.
Self-Exclusion
Self-exclusion is the most robust player protection tool available at 92ok. When you request self-exclusion, your account is permanently closed, your balance is returned to you via your registered bKash, Nagad, or bank account, and your details are added to our exclusion register to prevent re-registration under the same identity. This measure is irreversible and is designed for players who feel that gambling is causing real harm in their lives.
How to Request Self-Exclusion
To request self-exclusion, contact our support team via live chat or email at with the subject line "Self-Exclusion Request — [Your Username]". Please include your full name, registered phone number, and a clear statement that you wish to permanently self-exclude. Our team will verify your identity and process the request within 24 hours. You will receive a confirmation via SMS to your registered number once the exclusion is active.
What Happens After Self-Exclusion
- Your account is permanently closed and login access is disabled immediately.
- Any outstanding balance at the time of exclusion is returned to your registered payment method within 3–5 business days.
- Any active bonuses, free bets, or promotional credits are forfeited and cannot be reclaimed.
- Your identity details are added to 92ok's exclusion register, which is checked against all new registration attempts.
- All marketing communications from 92ok to your email address and phone number are permanently stopped.
- Your data is retained in accordance with our Privacy Policy for compliance and exclusion enforcement purposes.
Attempting to Circumvent Self-Exclusion: Creating a new account under a different name, email address, or phone number to circumvent a self-exclusion is a violation of 92ok's Terms & Conditions. Any such account detected will be immediately closed without return of funds. If you are struggling to stay away from gambling after self-excluding, please seek professional support — see Section 8 for resources.
Deposit & Spending Limits
Setting a personal deposit or spending limit is one of the most effective ways to ensure that your gambling remains within your means. 92ok encourages all players — not just those experiencing difficulties — to set proactive limits as part of a healthy gaming routine. Limits can be set in Bangladeshi Taka (BDT) and are enforced at the platform level regardless of which payment method you use (bKash, Nagad, Rocket, Upay, or bank transfer).
| Limit Type | Period Options | Minimum (BDT) | Notes |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | ৳200 | Limits can be decreased immediately. Increases require a 7-day cooling-off period before taking effect. |
| Loss Limit | Daily / Weekly / Monthly | ৳500 | Once the net loss threshold is reached, all bet placements are blocked until the period resets at midnight BST. |
| Wager Limit | Daily / Weekly / Monthly | ৳500 | Caps total bet turnover (sum of all stakes placed), independent of wins and losses. |
| Single Bet Limit | Per transaction | ৳50 | Restricts the maximum stake on any single bet or game round across all products. |
Limit Decrease vs. Increase: Any request to decrease a limit takes effect immediately and cannot be reversed within the current period — this protects you from impulsive decisions during a gaming session. Any request to increase a limit is subject to a mandatory 7-day review period before the increase is applied. This cooling-off period is intentional and cannot be waived.
Tips for Setting Effective Limits
Setting a limit is only effective if it reflects your actual financial situation. Here are some practical guidelines to help you choose a limit that works for you:
- Calculate your total monthly disposable income after all essential expenses — rent, food, utilities, transport, school fees. Only gamble with money left over after these are covered.
- Set your monthly deposit limit to a figure you are genuinely comfortable losing entirely, because there is no guarantee of winning.
- Start with a lower limit than you think you need — you can always review it after a few weeks once you have a clearer picture of your actual gaming habits.
- Review your limits at the start of every month. If your financial situation has changed, adjust accordingly — but always wait out the 7-day cooling-off period before increasing.
- Never chase losses by requesting a limit increase immediately after reaching your limit. Take a break, reassess, and return with a clear head.
Support & Resources
If you believe that gambling is negatively affecting your life, your relationships, or your finances, you are not alone — and help is available. 92ok encourages any player who is concerned about their gambling behaviour to reach out, whether that means contacting our own support team or seeking external professional guidance. There is no judgment here — asking for help is a sign of strength, not weakness.
92ok Responsible Gaming Team
Our dedicated responsible gaming support staff are available 24 hours a day, 7 days a week. They are trained to handle sensitive conversations with empathy and confidentiality. You can contact them via live chat inside your account or by email.
[email protected]Live Chat — avg. response under 5 min
Talk to Someone You Trust
Sometimes the most effective first step is an honest conversation with a family member, a close friend, or a trusted community or religious leader. Sharing your concern with someone who knows you can provide immediate emotional relief and practical accountability.
Consider speaking with a family elder, imam, or community counsellor — many Bangladeshi communities have trusted figures who can provide confidential guidance.
National Mental Health Resources
Problem gambling is recognised as a behavioural health condition. In Bangladesh, mental health professionals at hospitals affiliated with Dhaka Medical College, NIMH (National Institute of Mental Health), and major divisional hospitals can provide assessment and treatment for gambling-related harm.
NIMH Helpline (Bangladesh): available via the national health directory. Ask your GP for a referral to a behavioural health specialist.
Gamblers Anonymous Principles
The Gamblers Anonymous 12-step programme is one of the most widely used peer-support frameworks for problem gambling recovery worldwide. While formal GA meetings may have limited availability in Bangladesh, the GA literature and self-help principles are freely available in English and can be practiced independently or with the support of a trusted group.
Ask our support team for more information on self-help resources in English that can be accessed from Bangladesh.
Confidentiality Guarantee: All responsible gaming conversations with 92ok's support team are treated with strict confidentiality. Your request for help will never affect the status of any pending withdrawals, will never be shared with third parties, and will never be used in any way that disadvantages you as a player. Our only goal in these conversations is to help you.
Useful Reminders for Responsible Play
- Gambling is entertainment, not a reliable income source. Never rely on winnings to pay essential bills.
- Take regular breaks — step away from the screen every 60–90 minutes, especially during long cricket betting sessions.
- Never gamble when you are emotionally distressed, tired, or under the influence of alcohol or other substances.
- Keep track of how much time and money you spend. Use the Reality Check tool and review your transaction history regularly.
- Celebrate wins without immediately reinvesting them — withdraw to your bKash or Nagad wallet and enjoy the reward.
- Remember that no betting strategy, system, or "sure bet" eliminates the house edge — every game carries inherent risk.
Play Responsibly — Enjoy 92ok at Its Best
Set your limits, use our tools, and experience Bangladesh's premier cricket betting and casino platform with full confidence. Our team is always here if you need us.