92ok Privacy Policy

Data We Collect

92ok collects personal data from users at various points during account registration, gameplay, financial transactions, and customer support interactions. We only collect data that is necessary for the specific purpose for which it is collected, and we take reasonable steps to ensure that data is accurate and kept up to date. The following table summarises the categories of personal data we collect and the contexts in which collection occurs.

1.1 Data You Provide Voluntarily

The majority of personal data we hold about you is data you have chosen to provide directly — for example, by completing the registration form, submitting KYC documents, making a deposit, or contacting our support team. Where fields are marked as mandatory during registration, failure to provide that information means we cannot create your account or provide the requested service.

1.2 Data Collected Automatically

When you access the 92ok platform, certain technical data is collected automatically through cookies, server logs, and similar technologies. This includes your IP address, device identifiers, and browsing behaviour on the site. This automatic collection is necessary for the platform to function correctly, to detect fraud, and to maintain platform security. For full details of how we use cookies, see Section 3: Cookies & Tracking.

1.3 Data from Third Parties

In limited circumstances, 92ok may receive personal data about you from third parties. This includes identity verification data returned from our KYC service provider following document checks, fraud-screening signals from payment processors such as bKash and Nagad, and game session data from our game providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe). We treat data received from third parties with the same level of care as data you provide directly.

How We Use Your Data

92ok processes your personal data only for legitimate, specified purposes. We do not sell your personal data to third parties, and we do not use your data for purposes beyond those described in this Privacy Policy without first informing you and, where required, obtaining your consent. The table below maps each processing purpose to its legal basis.

2.1 Marketing Communications

92ok may send you promotional emails, SMS notifications, or in-platform messages about bonuses, seasonal promotions (BPL season, Eid, Pohela Boishakh), and new game releases only where you have provided explicit opt-in consent at registration or through your Account notification preferences. You may withdraw marketing consent at any time by updating your Account preferences or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

2.2 Responsible Gaming Analysis

92ok uses your gaming activity data to monitor for indicators of problem gambling behaviour, including extended session times, rapidly escalating deposit amounts, and self-exclusion history. Where such indicators are identified, we may contact you with responsible gaming information, apply account-level restrictions, or flag the account for review by our responsible gaming team. This processing is carried out in your interests and is a core part of our platform's duty of care obligations. Full details are available on the Responsible Gaming page.

Cookies & Tracking

92ok uses cookies and similar tracking technologies to operate the platform, remember your session preferences, detect fraudulent login attempts, and analyse aggregate traffic patterns. A cookie is a small text file placed on your device by your browser when you visit the 92ok platform. Cookies do not contain your password or payment credentials and cannot execute code on your device.

3.1 Types of Cookies We Use

• Essential Cookies — Required for the platform to function correctly. These include session authentication tokens, language preference cookies, and security tokens that prevent cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Analytics Cookies — Used to collect aggregated, anonymised data about how users interact with the 92ok platform, including which pages are visited most frequently, average session length, and device type breakdown across Bangladesh cities. This data is used to improve platform design and performance. No individual user is identified in analytics reports.
• Functional Cookies — Store user preferences such as preferred game categories (cricket betting, slots, live casino), recently played games, and notification settings so that the platform can deliver a more personalised experience across sessions.
• Security & Fraud Prevention Cookies — Help us detect suspicious activity, including unusual login locations, multiple account creation attempts from a single device, and bot-driven access patterns. These cookies contribute to account security and AML monitoring.

3.2 Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or settings menu. Please note that disabling certain cookies (particularly Essential and Security cookies) may result in reduced platform functionality, including being unable to maintain a login session or access certain game categories. 92ok does not currently respond to browser "Do Not Track" signals, as no consistent industry standard for interpreting these signals exists at the time of writing.

Data Sharing & Disclosure

92ok does not share your personal data with third parties except in the specific, limited circumstances described in this section. In all cases where data is shared with a third-party service provider, we require those providers to process your data only for the purposes we specify, under contractual data protection obligations consistent with this Privacy Policy.

4.1 Service Providers

We share data with carefully selected third-party service providers who assist us in operating the 92ok platform. These include:

• Payment Processors — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank receive the financial and identity data necessary to process your deposits and withdrawals. Each payment provider is subject to its own regulatory obligations under Bangladesh Bank's guidelines.
• KYC and Identity Verification Providers — Our KYC technology partner receives copies of identity documents you submit for verification. This provider processes documents solely for the purpose of identity checking and is bound by strict data security requirements.
• Game Providers — Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe receive your player ID and session data to deliver game content and record game results. These providers are independently certified and operate under their own data governance frameworks.
• Cloud Infrastructure and Hosting Providers — The 92ok platform is hosted on secure cloud infrastructure. Our hosting provider processes server log data, including IP addresses and access timestamps, as part of normal infrastructure operations.
• Customer Support Technology — Our live chat system provider handles Communications Data (chat transcripts) to enable real-time support. Chat data is encrypted in transit and at rest.

4.2 Legal and Regulatory Disclosure

92ok may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, court order, or enforceable legal process. Where permitted by law, we will notify you before disclosing your data in response to such a request. We do not make proactive or voluntary disclosures to government authorities beyond what is legally required.

4.3 Business Transfers

In the event that 92ok undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred to the acquiring entity as part of that transaction. Any such transfer will be subject to the requirements of this Privacy Policy, and affected users will be notified via the email address associated with their Account prior to any transfer taking effect.

Data Security

92ok takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, destruction, or disclosure. No digital platform can guarantee absolute security; however, 92ok maintains industry-standard security practices and continuously reviews and updates them.

5.1 Your Role in Data Security

Account security is a shared responsibility. You are required to keep your login credentials confidential and must not share your password, OTP codes, or session tokens with any third party. 92ok will never ask for your password via email, live chat, phone, or any other communication channel. If you receive a communication claiming to be from 92ok that requests your password, treat it as a phishing attempt and report it to [email protected] immediately.

5.2 Data Breach Response

In the event of a data security incident that poses a risk to the rights and freedoms of affected users, 92ok will investigate the incident promptly, take containment measures, and notify affected users via the email address on their account as soon as practicable. The notification will describe the nature of the incident, the categories of data affected, the likely consequences, and the steps 92ok is taking in response.

Your Privacy Rights

As a user of the 92ok platform, you hold a number of rights in relation to your personal data. 92ok respects these rights and has put processes in place to facilitate their exercise. To exercise any of the rights described below, contact our support team at [email protected] with the subject line "Privacy Rights Request — [Your Username]". We will acknowledge your request within 72 hours and aim to resolve it within 30 days.

Data Retention

92ok retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or compliance obligations. The following retention schedule applies to the main categories of data we hold.

Once the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Anonymised data (from which all identifying information has been removed) may be retained indefinitely for aggregate statistical analysis and platform improvement .

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how 92ok handles your personal data, please contact our dedicated privacy support team using the details below. All privacy-related communications are handled by trained staff and treated with strict confidentiality.

8.1 How to Contact Us

• Email — Send your query or formal privacy request to [email protected] with the subject line "Privacy Request — [Your Username]". We acknowledge all privacy emails within 72 hours and aim to provide a full response within 30 calendar days.
• Live Chat — Our support team is available 24 hours a day, 7 days a week via the in-platform live chat function. Live chat is the fastest channel for general privacy questions and receives an average first response within 2–5 minutes.
• Formal Written Complaints — Formal complaints must be submitted in writing via email with the subject line "Formal Privacy Complaint — [Your Username]". Formal complaints are acknowledged within 24 hours and 92ok aims to resolve them within 10 business days of acknowledgement.

8.2 Escalation

If you are not satisfied with the outcome of your complaint after engaging with 92ok's internal resolution process, you may escalate your complaint to the relevant data protection authority in your jurisdiction. 92ok will cooperate fully with any investigation carried out by a competent supervisory authority.

8.3 Policy Updates

92ok reserves the right to update this Privacy Policy from time to time to reflect changes in platform functionality, applicable law, or data processing practices. When material changes are made, we will notify registered users via the email address associated with their account at least 14 days before the changes take effect. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. Continued use of the 92ok platform after the effective date of an updated Privacy Policy constitutes acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.